Staff Technical Support Engineer - Platinum (Prisma Access)

About the role

We are seeking a high-caliber Staff Technical Support Engineer specializing in SASE with a primary focus on Palo Alto Networks Prisma Access. In this role, you will be the technical backbone for our enterprise customers, solving complex architectural challenges at the intersection of networking and security.

What you'll do

• Lead the resolution of critical and complex technical issues involving Prisma Access, GlobalProtect, and cloud-managed service configurations
• Debug complex routing and connectivity issues across hybrid environments, including SD-WAN integrations and BGP peering, ensuring seamless service
• Perform deep-dive packet analysis (Wireshark) and log analysis to provide comprehensive Root Cause Analysis (RCA) for high-priority incidents
• Act as a designated technical point of contact and advocate for premium enterprise accounts, ensuring their SASE deployment aligns with best practices
• Proactively collaborate and exchange information with Product Management and Engineering to influence product improvements based on customer feedback

What you need

• 8–14 yrs of experience
• Networking
• TCP/IP
• Troubleshooting
• Cloud security
• LLMs
• Firewalls
• Any graduate

Good to have

• CCNP
• CISSP
• IAM
• Azure
• Python
• PowerShell