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Staff UX Researcher, Tx Workflow

ServiceNow·Bengaluru

Pay not statedJunior levelFull-time

Read from the company's own careers page; you apply on their site.

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About the role

Understand customers’ unique needs for our products, including defining and synthesizing user needs, pain points, use cases, and specific product opportunities. Triangulate quant, qual, and telemetry data to formulate a strong perspective for the future state of the product and develop strategic and tactical insights with actionable recommendations.

What you'll do

  • Build trusted relationships across PM, Design, Engineering, and Support so research is brought into roadmap conversations early
  • Influence product decisions by presenting evidence that reframes problems, shifts priorities, or changes scope
  • Provide mentorship to other members of the team and champion the discipline across the organization

What you need

  • ServiceNow
  • Product strategy
  • Any graduate

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