Store Manager - Bench & NSO

About the role

Sr.No Area KEY RESPONSIBILITY AREAS(KRA's) Weightage Milestone Efforts EE ME NI BE 1 Financial Sales Target V/s Achievement (Store Sales + Omni sales) 25% 100% AOP Achievement Daily sales tracking vs target, hourly sales monitoring, focus on conversion and ASP growth, festival/event planning, team target allocation, driving omni orders, manpower deployment during peak hours, category-wise sales review, competitor activity tracking, staff motivation and daily huddles. >=100% 95 - 99% 94-90% <90%…

What you'll do

• Drive customer-centric culture in the store
• Review feedback trends and create improvement plans
• Conduct weekly customer experience reviews. > = 4000 3999- 3000 2999-2000 <2000 5% 6 Staff Behaviour Escalation
• Own overall CX score achievement
• Conduct service audits and action planning

What you need

• Store operations
• Sales
• Billing
• Product knowledge
• Upselling
• SOP writing
• Any graduate

Good to have

• Complaint handling
• Reconciliation
• Cross-selling
• Branding