Strategic Customer Account Governance & PMO Specialist - VOIS

About the role

We are seeking an experienced PMO and account governance professional to lead the governance, planning and performance management framework for strategic customer accounts within VOIS Go-to-Market. This role enables senior customer account stakeholders to manage priorities, risks, decisions and delivery outcomes across complex cross-functional teams.

What you'll do

• Lead the operating rhythm for strategic customer account teams, including governance forums, executive reviews, monthly and quarterly business review packs, agendas
• Drive account planning and performance management by consolidating commercial, delivery, finance and operational inputs into clear priorities, risks
• Maintain a consolidated view of commercial activity, including pipeline, approved change requests and finance opportunities
• Coordinate customer-facing materials across service areas, maintaining a repository of presentations, customer success stories, testimonials and case study content
• Partner closely with Customer Account Leads to identify gaps, blockers and decision points while maintaining momentum across complex workstreams

What you need

• Portfolio management
• PowerPoint
• Customer success
• Performance management
• Escalation handling
• Communication
• Any graduate

Good to have

• Go-to-market