Strategy & Collections Manager – Retail Banking| Mumbai

About the role

The Strategy & Collections Manager is responsible for improving recovery performance by using data, dashboards, and business insights. The role focuses on managing retail collections, working with the BIU team, and building strong strategies to reduce delinquency and NPAs. Manage daily, weekly, monthly dashboards ensuring accuracy and timeliness.

What you'll do

• Responsible for improving recovery performance by using data, dashboards, and business insights
• Track DPD buckets, efficiency, roll-back/forward rates and NPA movement
• Define BIU data needs, automate MIS/reports, and leverage inputs for strategy
• Analyze portfolio trends, customer behavior, and high-risk segments; prepare leadership reports and measure campaign impact
• Monitor agency, field and call center performance; set KPIs, review productivity, and support training

What you need

• 10–18 yrs of experience
• Collections
• MIS reporting
• CRM
• Compliance
• Accounting
• B.Com or MBA or M.Com