Student Success Officer

Regent College London·Remote

Pay not statedJunior levelFull-timeRemote

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About the role

Job title STUDENT SUCCESS OFFICER School N/A Location Remote Responsible to Team Leader Responsible for Students Working in partnership with Academic Support Officers, Student Finance Officers and other colleagues, Student Success Officers are responsible for providing day-to-day advice and support about all aspects of students' learning experiences to approximately 250 students in a HUB.

What you'll do

Contact students a fortnight before all assessment deadlines to remind them about those deadlines
Monitor students' attendance at timetabled teaching sessions and contact students who do not attend
Familiarise themselves with the College's student-facing policies– including about complaints and appeals, mitigating circumstances, academic misconduct
Receive and resolve queries from students within 48 hours, providing advice and guidance according to the
College's approved policies. To liaise with other colleagues as necessary to determine the appropriate advice and support for students