Subject Matter Expert

About the role

We are looking for an experienced UCC, Network & Security professional to provide end-to-end support for enterprise infrastructure in a global managed-services environment. The role will cover Unified Communications & Collaboration, Voice/Video/AV, Network, SD-WAN, Internet, Firewall, VPN, SASE/SSE and Network Security.

What you'll do

• Provide 24x7 operational support for enterprise UCC, Network and Security infrastructure
• Monitor infrastructure and proactively identify service-impacting issues
• Troubleshoot complex incidents across UCC, Voice, Video, Network and Security domains
• Provide L1/L2/L3 technical support based on role requirements and ensure timely SLA-based resolution
• Own incidents from identification through resolution, including major/P1/P2 incidents

What you need

• Firewalls
• Troubleshooting
• ITIL
• Routing and switching
• TCP/IP
• CCNA
• Any graduate

Good to have

• CCNP
• Linux
• Python
• PowerShell
• REST APIs
• ServiceNow