Subject Matter Expert (Support&Ops)

HCLTech·Chennai

Pay not statedJunior levelFull-time

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About the role

Subject Matter Expert (Support&Ops) at HCLTech. Advanced Troubleshooting & RCA: Resolve complex Tier-3 escalations related to VDI connectivity, latency, session failures, and user experience.

What you'll do

Advanced Troubleshooting & RCA: Resolve complex Tier-3 escalations related to VDI connectivity, latency, session failures, and user experience

What you need

Stakeholder management
VMware
Azure
TCP/IP
Active Directory
AWS
Any graduate

Good to have

ITIL
SOP writing
Root cause analysis
Shell scripting
PowerShell

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