Subject Matter Expert (Support&Ops)

HCLTech·Noida

Pay not statedJunior levelFull-time

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About the role

Enterprise Telephony (Cisco + MS+ Unify) -Enterprise Video Conf. (Cisco + MS) -Humly & Barco -Webcast/Broadcast (Teams) Enterprise Telephony (Cisco + MS+ Unify) -Enterprise Video Conf. (Cisco + MS) -Humly & Barco -Webcast/Broadcast (Teams)

What you'll do

Ensure availability, performance, and reliability of voice, video conferencing, meeting room, and webcast platforms
Drive SLA, KPI, and operational excellence across global support teams
Lead Major Incident Management (MIM) and business-critical event support
Manage telephony lifecycle activities including provisioning, migrations, capacity planning, and upgrades
Ensure high availability of enterprise voice services

What you need

Team management
Reporting
Telecom
Any graduate

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