Subject Matter Expert (Support&Ops)

About the role

The Systrack/DEX SME will be responsible for designing, implementing, administering, and optimizing the Systrack Digital Employee Experience platform to proactively monitor, analyze, and improve end-user computing experience across the enterprise environment. The role will focus on experience analytics, performance monitoring, workplace insights, automation opportunities, and continuous service improvement initiatives.

What you'll do

• Design, deploy, configure, and maintain Systrack environment
• Manage platform upgrades, patches, integrations, and operational health
• Configure sensors, agents, dashboards, reporting modules, and data collection policies
• Ensure platform scalability, security, and governance compliance
• Monitor user sentiment, endpoint health, application performance, and workplace experience metrics

What you need

• Reporting
• Data analysis
• Process improvement
• Office 365
• Power BI
• ITIL
• Any graduate

Good to have

• Root cause analysis
• Azure