Subject Matter Expert (Support&Ops)

About the role

This is a critical technology role responsible for engineering, operational stability, security, service resilience and continuous improvement across a complex enterprise environment. The role requires deep hands-on expertise, disciplined change execution, strong troubleshooting capability and effective collaboration with infrastructure, application, security, service-management and vendor teams.

What you'll do

• Engineer F5 BIG-IP LTM/DNS (GTM), NGINX, HAProxy and cloud load-balancing services; configure VIPs, pools, nodes, health monitors, profiles, persistence
• Design Layer 4/Layer 7 traffic management, reverse proxy, content switching, redirects, header manipulation, HTTP/2, certificates, cipher standards, iRules/policies
• Troubleshoot packet flow, resets, latency, SSL handshakes, health checks, persistence, routing, asymmetric traffic and application dependencies using logs
• Implement HA, clustering, upgrades, patching, backup/restore, capacity planning, monitoring, RBAC, change control and automation through APIs, Ansible or Terraform
• Stable, secure and supportable technology services with improved availability, performance and operational readiness

What you need

• SOP writing
• Reporting
• Documentation
• Ansible
• Terraform
• ITIL
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Root cause analysis
• AWS
• Azure