Subject Matter Expert (Support&Ops)

About the role

The team will provide senior technical ownership across on-premises, data-center and public-cloud environments, resolve complex incidents, lead root-cause analysis, deliver high-risk changes, strengthen security and operational resilience, and mentor L1/L2 engineers.

What you'll do

• Act as a senior escalation point for complex and high-severity network, cloud, firewall and VPN incidents and drive service restoration within agreed operational targets
• Own technical assessment, design validation, implementation planning, test evidence, rollback planning and post-change validation for high-risk changes
• Perform deep root-cause analysis and produce permanent corrective actions, technical reports, standards, SOPs, runbooks, HLDs and LLDs
• Collaborate with cloud, security, systems, application, service-management, carrier and vendor teams on cross-domain initiatives and incidents
• Drive automation, configuration compliance, operational standardisation, capacity planning, technology lifecycle and continuous service improvement

What you need

• Root cause analysis
• Firewalls
• Azure
• AWS
• GCP
• Network security
• Any graduate

Good to have

• REST APIs
• Python
• Ansible
• Terraform
• Git
• Routing and switching