Subject Matter Expert

About the role

We are looking for a Subject Matter Expert to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.

What you'll do

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and assist customers with specific features
• Update systems, keep SOPs up to date, and ensure client communication in tickets is current
• Share feature requests and effective workarounds with team members
• Follow up with customers to ensure their technical issues are resolved

What you need

• 5–9 yrs of experience
• SOP writing
• Communication
• Any graduate