Success Architect-Service-FY27-Q3-5

About the role

As a Field Service Success Architect, you'll be the strategic and technical advisor for our Field Service Signature customers. You'll turn business requirements into solution architectures and roadmaps. You'll help customers get lasting value from Agentforce Field Service by guiding design, adoption and optimization at scale.

What you'll do

• Lead technical discovery and architecture design sessions with customers
• Advise on Field Service scheduling and optimization, mobile and offline, asset management, service territories and integrations
• Develop solution architectures and roadmaps that match customer business outcomes
• Run targeted engagements that prove business value, and present to executives
• Drive adoption and operational excellence across large, complex implementations.Identify capability gaps and design inefficiencies

What you need

• 1–4 yrs of experience
• Salesforce
• React Native
• Data modelling
• Compensation and benefits
• IoT
• Customer success
• Any graduate

Good to have

• Telecom
• Due diligence