Supervising Associate - Service Delivery Quality Assurance

About the role

The Sr Consultant – Service Delivery Quality Assurance will support GDS MENA in strengthening quality, enterprise risk management, independence, sanctions compliance and audit readiness across service lines. The role will embed a consistent, risk-aware and improvement-focused operating discipline across engagements, processes and delivery teams.

What you'll do

• Monitor quality, enterprise risk, independence and sanctions compliance across GDS MENA engagements and processes
• Identify process, operational, legal, financial, data security and engagement-related risks through reviews, data analysis, stakeholder inputs and exception reporting
• Support ISO 9001, ISO 27001 and ISO 42001 audit readiness through evidence coordination, documentation review, issue tracking and nonconformity closure
• Assess service performance, control effectiveness and process efficiency; recommend actions to improve quality, compliance and stakeholder experience
• Develop dashboards, trackers and leadership reports covering quality, risk, audit readiness, service performance and remediation metrics

What you need

• 6–10 yrs of experience
• ISO 9001
• ISO 27001
• Root cause analysis
• SOP writing
• Six Sigma
• Capital markets
• B.Com or BBA or Chartered Accountant

Good to have

• Power BI
• PowerPoint
• Tableau
• ITIL
• Travel booking
• Due diligence