Supervisor Application Development & Support

About the role

This role contributes to stable operations by driving effective resolution, implementing preventive measures, and supporting continuous improvement of Oracle EBS processes. The Senior Analyst takes end-to-end ownership of complex tickets, designs and validates functional fixes and workarounds, and ensures structured ticket handover within the Follow-the-Sun model to deliver uninterrupted support coverage.

What you'll do

• Ticket Resolution & Backlog Management
• Take end-to-end ownership of complex tickets escalated from Triage and Junior Analysts, ensuring thorough analysis and resolution within SLA targets
• Support prioritization and backlog management, especially for high-severity incidents, ensuring alignment with business impact and SLA requirements
• Design, validate, and implement functional fixes and workarounds, confirming solution effectiveness with key business stakeholders
• Generate structured ticket handover materials to ensure continuity in the Follow-the-Sun model

What you need

• 3–5 yrs of experience
• Root cause analysis
• Oracle Fusion
• ServiceNow
• ERP
• Any graduate

Good to have

• ITIL
• Preventive maintenance