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Supervisor - Customer Service

Hdb Financial Services·Chennai

Pay not stated5–9 yrsFull-time
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About the role

Supervisor - Customer Service at Hdb Financial Services. Lead a team of 8 members with experience on Retail Asset (loan products).

What you'll do

  • Lead a team of 8 members with experience on Retail Asset (loan products)
  • Timely escalations and discussions with internal stake holders on RCA reverts/ Complaint Closures
  • Ensure that the team meets the set SLA, Quality Audit parameters
  • Driving the team for TAT management and productivity
  • Maintain clear track on team's attendance and punctuality norms

What you need

  • 5–9 yrs of experience
  • Customer service
  • Escalation handling
  • Root cause analysis
  • PowerPoint
  • Communication
  • Any graduate

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