Supervisor

About the role

Are you detail-oriented and results-driven? We are looking for a motivated, customer- focused individual to join our team as Supervisor. In this role, the Supervisor will be responsible for evaluating and monitoring customer interactions to ensure compliance with company standards, policies, and quality benchmarks.

What you'll do

• The following are the primary duties and responsibilities of this role. Other related duties may be assigned to meet business needs
• Conduct regular audits of customer service calls, emails, chats, and other interactions
• Assess compliance with service protocols, scripts, and regulatory requirements
• Evaluate customer satisfaction, communication quality, and problem-resolution effectiveness
• Document findings and prepare detailed audit reports for management

What you need

• 2–5 yrs of experience
• CRM
• Customer service
• Communication
• Sales
• B.Com or B.Sc or BA