Supervisor, Global Sample Solutions

About the role

The Supervisor, Global Sample Solutions is responsible for overseeing and coordinating the day-to-day activities of the Global Sample Solutions Site Outreach team. The role ensures timely resolution of sample discrepancies, effective site outreach, accurate data investigations and discrepancy resolution.

What you'll do

• Responsible for site outreach, discrepancy resolution, and study support activities
• Provide direct supervisory oversight for assigned team members
• Coordinate daily workload assignments and priorities to ensure timely follow-up and closure of open discrepancies
• Monitor team productivity, quality, KPIs, service-level expectations, and backlog aging; communicate risks and recovery plans to leadership
• Serve as the primary escalation point for complex discrepancy investigations, customer communication challenges, and cross-functional operational issues

What you need

• Coordination
• Reporting
• Excel
• Documentation
• Reconciliation
• MS Office
• Any graduate

Good to have

• Clinical research
• SOP writing
• Internal audit