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Supervisor

Hdb Financial Services·Hyderabad

Pay not statedSenior levelFull-time
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About the role

Inspire / motivate callers to achieve targets Identifying critical cases and act accordingly Prepare strategies for achieving Team targets Handling Escalation calls /agitated customers Performance review of callers on daily weekly monthly basis Plan for absenteeism in the team and ensure smooth work flow

What you'll do

  • Maintain MIS for Allocated Pool
  • Identifying critical cases and act accordingly
  • Prepare strategies for achieving Team targets
  • Coordinate with Collection agencies
  • Handling Escalation calls /agitated customers

What you need

  • MIS reporting
  • Excel
  • Collections
  • Any graduate

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