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Inspire / motivate callers to achieve targets Identifying critical cases and act accordingly Prepare strategies for achieving Team targets Handling Escalation calls /agitated customers Performance review of callers on daily weekly monthly basis Plan for absenteeism in the team and ensure smooth work flow
Endurance International Group·Mumbai
Match Me Resume Match | Citi·Mumbai
Match Me Resume Match | Citi·Mumbai
Match Me Resume Match | Citi·Mumbai