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Supervisor, IT Helpdesk

SpotOn·Bengaluru

₹18.5 L–₹24.6 L a yearSenior levelFull-time
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About the role

Supervisor, IT Helpdesk at SpotOn. Guide Helpdesk staff with procedural, policy, and technical questions.

What you'll do

  • Guide Helpdesk staff with procedural, policy, and technical questions
  • Ensure SLAs are met and work with the the Helpdesk staff to address issues
  • Ensure adherence to the Helpdesk staff schedule for direct reports and address issues
  • Perform biweekly 1:1s of direct reports
  • Conduct weekly regional meeting for Reporting Helpdesk staff

What you need

  • Troubleshooting
  • Hardware
  • Windows
  • Networking
  • IAM
  • Diploma

What you get

  • ₹18.5 L–₹24.6 L a year

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