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Supervisor, Operations

ResultsCX·Bengaluru

Pay not statedSenior levelFull-time

Read from the company's own careers page; you apply on their site.

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About the role

Specifically, the Supervisor, Operations role will work across the matrix on a regional basis to interview and close candidates for all assigned regions. The role will be hands-on and subjected to daily quotas that entail interviewing and offer ratios.

What you'll do

  • Directly manage team of 10 or more agents, including the provision of significant input on hiring, appropriate discipline, discharge
  • Identify, Prioritize and Coach agent development areas
  • Directly manage team of 10 or more agents
  • Document account resolutions, issues, and general notes
  • Assist agents with functionality and basic troubleshooting of product or account issues for the customers

What you need

  • Customer service
  • Documentation
  • Any graduate

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