Support Analyst - Customer Care

About the role

Designation - Senior Customer Support Representative & Support Analyst – Customer Care Experience handling complaints; driven to deliver an excellent customer experience through resolutions and adherence to response times Experience working and managing communications, with multiple cross-functional teams/stakeholders.

What you'll do

• Conduct Thorough Analysis To Identify Existing Issues Within Business Operations, Utilizing Contact Center Operations Knowledge To Enhance Overall Efficiency
• Optimize Workflows By Developing And Implementing Solutions Tailored To Project Needs, Ensuring Alignment With Customer Service Objectives
• Generate Detailed Reports And Comprehensive Analyses Using Analytical Tools To Inform Decision-Making And Drive Process Improvements Within The Assigned Project
• Collaborate Cross-Functionally With Various Teams To Ensure Seamless Integration Of Enhancements, Maximizing Project Outcomes And Customer Satisfaction
• Utilize Advanced Analytical Tools And Methodologies To Continuously Monitor Performance Metrics

What you need

• 1–4 yrs of experience
• Customer service
• CRM
• Voice process
• SAP
• Communication
• Any graduate