Support Analyst - Customer Care

About the role

ROLE PROFILE HCL Job Level E – 0.3 Function/Domain Order to Cash (O2C) – Collections with French language proficiency Role Location Noida Positions AR and Collections agent Experience 3-5 years Position Overview: The Accounts Receivable and Collections Agent is responsible for managing the accounts receivable process, ensuring timely collection of payments, and maintaining positive relationships with customers.

What you'll do

• Conduct Thorough Analysis To Identify Existing Issues Within Business Operations, Utilizing Contact Center Operations Knowledge To Enhance Overall Efficiency
• Optimize Workflows By Developing And Implementing Solutions Tailored To Project Needs, Ensuring Alignment With Customer Service Objectives
• Generate Detailed Reports And Comprehensive Analyses Using Analytical Tools To Inform Decision-Making And Drive Process Improvements Within The Assigned Project
• Collaborate Cross-Functionally With Various Teams To Ensure Seamless Integration Of Enhancements, Maximizing Project Outcomes And Customer Satisfaction
• Utilize Advanced Analytical Tools And Methodologies To Continuously Monitor Performance Metrics

What you need

• 3–5 yrs of experience
• Customer service
• Accounts receivable
• Cash flow
• Sales
• Communication
• Any graduate