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Support Analyst

Fortive·India

Pay not stated1–2 yrsFull-time

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About the role

Support Analyst at Fortive. Application/Technical Support: Respond to inbound support requests via help desk platforms (e.g., Zendesk), phone, email.

What you'll do

  • Triage and prioritize assistance needed, and resolve issues related to software, hardware, or system usage
  • Training & Guidance: Provide baseline training and guidance to clients and providers on ServiceChannel applications
  • Issue Identification & Escalation: Identify system issues, document and report them to the Development Team

What you need

  • 1–2 yrs of experience
  • Customer service
  • Zendesk
  • JIRA
  • Communication
  • B.Sc or B.Tech or B.E. or BCA

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