highlisted

Support Analyst L2

PMC Commerce·Vadodara

Pay not statedJunior levelFull-time

Read from the company's own careers page; you apply on their site.

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About the role

The role requires an individual who undertakes resolution of incoming issues, within expected technical capability, understands the impact of incidents on the client and responds appropriately – exhibits right sense of urgency.

What you'll do

  • Regularly reviews incidents logged, highlighting trends & recurring issues to 3rd line Problem
  • Recommends changes to resolve recurring issues
  • Reviews assignment of incidents by Incident Analysts - highlights to the team improvements
  • That can be made in how calls are assigned
  • Uses technical understanding to question and clarify incidents raised by clients, before

What you need

  • Communication
  • Any graduate

Good to have

  • ITIL
  • SQL Server
  • Linux

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