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Support Analyst

Rhythm Innovations·Bhubaneswar

Pay not stated1–3 yrsFull-time

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About the role

Analyst who will be responsible for providing day-to-day technical and functional support for applications deployed on the cloud infrastructure. role serves as a front-line point of contact for triaging, investigating, and functionality, data integrity, integrations, and system performance and escalates

What you'll do

  • Triage, investigate, and resolve
  • Support tickets logged through the support portal, covering functional and
  • Application issues, and data or integration errors
  • Monitor the ticket queue and manage assigned
  • Tickets through to resolution

What you need

  • 1–3 yrs of experience
  • SQL
  • Root cause analysis
  • Communication
  • Any graduate

Good to have

  • JIRA
  • ServiceNow
  • Salesforce

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