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Support Associate (Gurgaon)

Agoda·Gurugram

Pay not statedJunior levelFull-timeHybrid
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About the role

As a Support Associate, supporting English and Hindi language customer queries, you will:

What you'll do

  • Deliver outstanding service to customer and partners via phone, email, and chat
  • Handle a high volume of inquiries and deliver accurate, timely resolutions
  • Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other customer queries)
  • Work towards achieving individual and team KPIs (e.g. quality, productivity, customer satisfaction, etc.)
  • Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases

What you need

  • Problem solving
  • Any graduate

Good to have

  • CRM
  • Customer service

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