Support Associate

About the role

Ensure 100% compliance with FCA and GDPR regulations. Take ownership of your workload, ensuring all allocated tasks are completed by the end of each day. Achieve a minimum Quality Assurance standard, mitigating and resolving errors to prevent customer impact. Manage and process rent guarantee insurance claims activities on behalf of the business, as applicable to PIBBO’s scope.

What you'll do

• Ensure 100% compliance with FCA and GDPR regulations
• Take ownership of your workload, ensuring all allocated tasks are completed by the end of each day
• Achieve a minimum Quality Assurance standard, mitigating and resolving errors to prevent customer impact
• Manage and process rent guarantee insurance claims activities on behalf of the business, as applicable to PIBBO’s scope
• Review and verify claims documents, ensuring compliance with Group policy and UK regulatory requirements

What you need

• Escalation handling
• Data privacy
• Communication
• Any graduate