Support Associate

About the role

Complete all administrative tasks required to support claims activities, tenant referencing and the wider business, as applicable to PIBBO’s scope. Manage and process tenant referencing and related activities on behalf of the business, where these fall within PIBBO’s remit. Provide excellent service to customers via inbound and outbound communication.

What you'll do

• Ensure 100% compliance with PIB Group, FCA, DPA, MOBI (Multi Occupancy Buildings Insurance), ICOB and GDPR regulations
• Ensure that Consumer Duty requirements are followed throughout company processes, procedures and in all customer interactions
• Manage and process tenant referencing and related activities on behalf of the business, where these fall within PIBBO’s remit
• Provide excellent service to customers via inbound and outbound communication
• Ensure policies are updated to reflect any incidents or claims data

What you need

• Escalation handling
• Data privacy
• Upselling
• Sales
• Communication
• Any graduate