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Support Channel Operations

Reliance Jio·Mumbai

Pay not stated5–10 yrsFull-time
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About the role

Share real-time/daily performance updates with leadership Ensure timely communication of policies, schemes, and system changes Manage partner communication via SMS, Email, WA, JIOPOS, etc. Handle support functions (order processing, partner queries, etc.) Identify sales trends, gaps and improvements to enhance revenue

What you'll do

  • Ensure timely communication of policies, schemes, and system changes
  • Manage partner communication via SMS, Email, WA, JIOPOS, etc
  • Handle support functions (order processing, partner queries, etc.)
  • Identify sales trends, gaps and improvements to enhance revenue
  • Resolve Jio Central cases and act as single-window contact for issues

What you need

  • 5–10 yrs of experience
  • Excel
  • Tableau
  • MBA

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