Support Engineer 2 (WMS/Warehouse Management )

About the role

We are seeking a skilled Senior Support Engineer to enhance customer experience and provide robust solution support to Blue Yonder (BY) customers. The role demands an innovative, proactive approach to customer value creation and involves resolving complex technical issues with high expertise.

What you'll do

• Support Engagements: Work with global technical and functional teams to support various customer engagements
• Issue Resolution: Address and resolve technical issues adhering to SLAs, document learnings, and create knowledge articles
• Process Improvement: Identify areas for improvement and automation in routine tasks
• Techno-Functional Point of Contact: Act as the techno-functional POC for all cases, ensuring timely triage and assignment
• Process Automation: Identify areas for improvement and scope for automation in routine tasks or activities

What you need

• 5–7 years in it support & networking
• WMS
• Warehouse operations
• ServiceNow
• SQL
• Splunk
• Oracle Database
• Any graduate

Good to have

• Git
• Azure
• REST APIs
• NoSQL
• Spring Boot
• Java