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Support Engineer

Cleo (India)·Bengaluru

Pay not stated3–5 yrsFull-time
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About the role

You will own the end-to-end resolution of transaction issues, ensuring incidents are not just fixed but understood, reduced, and prevented from recurring.

What you'll do

  • Own incident resolution end-to-end
  • Take full ownership of P2/P3 issues from triage → resolution → validation
  • Ensure MTTR targets are consistently met or improved
  • Perform structured root cause analysis
  • Document RCA clearly with corrective actions

What you need

  • 3–5 yrs of experience
  • Troubleshooting
  • Root cause analysis
  • SOP writing
  • Any graduate

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