Support Engineer (Contract)

About the role

You’ll be the technical partner enterprise customers lean on to get voice agents live and keep them working. You’ll build alongside customer engineering teams, debug production issues, and turn what you learn into product improvements. If you like being in the room when a customer’s agent takes its first real call, and you can trace a dropped call through telephony, webhooks, and the LLM, this role is for you.

What you'll do

• Get enterprise customers live and scaling
• Lead technical onboarding for enterprise accounts, from kickoff and architecture review through go-live and ramp
• Help customers move from pilot to production, including concurrency planning, load readiness, and rollout strategy
• Build trusted relationships with customer engineering, IT, and security teams
• Advise on conversation design and deployment strategy for new use cases such as inbound support, outbound campaigns, appointment booking, and qualification

What you need

• 2–8 yrs of experience
• Customer success
• REST APIs
• LLMs
• Transcription
• Lean
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Prompt engineering
• Python
• TypeScript

What you get

• ₹5 L a month