Support Engineer

Exeter Premedia Services·Chennai

Pay not stated1–3 yrsFull-time

Apply on Exeter Premedia Services' site Track your applications and see your fit: start free

Read from the company's own careers page; you apply on their site.

How well do you fit this job?

Upload your resume to see each requirement checked against your profile, in under a minute.

Check my fit

Hard to read?

About the role

We are looking for Customer support engineers who are able to work in client-facing positions and manage technical concerns. A customer support engineer must address the questions, worries, and complaints of the clientele regarding the technological goods of the business.

What you'll do

Identify patterns and possibilities to enhance products and services by analyzing support requests
Give customers step-by-step instructions for resolving technological issues
Assist new and existing customers by explaining features, clarifying operating instructions, and providing troubleshooting tips
Diagnose technical issues and assist with their requests
Train or educate the users and create training programs or materials