Support Engineer III, AMC, Ad-Tech Solutions

About the role

AMC is seeking a Sr Support Engineer to provide support to partners and external customers as they build business-critical applications on our platform. You'll also work directly with Amazon Advertising product and engineering teams to ensure that customer issues are resolved as expediently as possible.

What you'll do

• Track, investigate, and resolve customer questions and issues using appropriate communication channel including phone, email
• Act as an escalation point for the most complex and in-depth issues that potentially span multiple external and internal organizations
• Communicate directly with internal organizations to complete root cause analyses, issue investigation, workarounds and defect resolution
• Develop and implement complex repro cases to identify potential software defects, mis-configurations, or issues in customer environments
• Use case management tools to manage and prioritize issues based on multiple factors including customer impact

What you need

• 1–4 yrs of experience
• Troubleshooting
• MIS reporting
• Customer success
• SQL
• B.Sc or B.Tech or B.E. or BCA