Support Engineer - IT Operations

About the role

The Support Engineer plays a crucial role in ensuring customer satisfaction by effectively resolving technical issues and queries. This position is responsible for addressing client tickets, documenting processes, and maintaining up-to-date knowledge of relevant technologies. The Support Engineer's contributions are vital for the smooth operation of IT services and the enhancement of user experience.

What you'll do

• Troubleshoot And Resolve Client Tickets By Utilizing Diagnostic Tools And Techniques In Product Support
• Document All Established Processes And Methods For Ticket Resolution And Troubleshooting Using Internal Knowledge Management Systems
• Maintain Familiarity With The Latest Technologies And Industry Trends In It Operations And Product Support, Actively Applying This Knowledge To Improve Service Delivery
• Basic Proficiency In Relevant Support Tools And Technologies

What you need

• Troubleshooting
• Any graduate

Good to have

• ITIL