Service Desk Analyst
Jobgether·Remote
- Can I apply
- Open to any education · 1–4 yrs
- Pay
- Pay not stated · 24/7
- Source
- From the company's careers page · today
- How to apply
- On Jobgether's site: short form, ~5 min
Early: posted 7 h ago on their own site
Read from the company's own careers page; you apply on their site.
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About the role
Support Engineer (L1) at Megaport. This is an exciting opportunity for a Support Engineer (L1) to solve real-world networking challenges while collaborating with global teams.
What you'll do
- This is an exciting opportunity for a Support Engineer (L1) to solve real-world networking challenges while collaborating with global teams
- In this role, you’ll be the first line of response to customer-reported issues, taking ownership of tickets, performing essential diagnostics
- Work both independently and collaboratively in a dynamic environment that values reliability, proactive monitoring, and continuous learning
- This position is ideal for a motivated engineer looking to build their career within a global technology company that fosters a strong engineering culture and a…
- As a Support Engineer (L1), your primary responsibility involves efficiently addressing customer concerns communicated through tickets, live chat, and calls
What you need
- 3–6 yrs of experience
- Networking
- Troubleshooting
- Hardware
- Chat support
- Incident response
- SOP writing
- Any graduate
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