Support Engineer

About the role

Support Engineer at MoEngage. Investigating, troubleshooting, diagnosing and resolving technical issues in a cloud/SaaS environment.

What you'll do

• Investigating, troubleshooting, diagnosing and resolving technical issues in a cloud/SaaS environment
• Communicating effectively (both verbal and written) with our customers and internal stakeholders
• Customer obsessive and roll up the sleeve attitude to help resolve customer issues or queries with a minimum resolution time
• Adding recurring issues to knowledge base articles or FAQs to minimize the turnaround time on closing support tickets
• Give constant and constructive feedback to team leads , product and engineering team to improve customer experience and suggest process improvements

What you need

• Linux
• HTML
• CSS
• REST APIs
• SQL
• MongoDB
• Any graduate

Good to have

• AWS
• Kafka
• Elasticsearch
• Python
• Java
• JavaScript