Support Engineer

About the role

Remotely deliver and support TOMIA’s Network Services software, evaluate live customer’s needs and be able to provide customized solutions, engage in internal planning and deployment of solutions across company interfaces.

What you'll do

• Develop processes and procedures for typical customized system applications
• Construct and execute a testing plan
• Analyze system output/operations in relation to client requirements, identify inconsistencies, and propose / implement optimal solutions
• Produce detailed feature request documents for functional enhancements and further development of core product or customizations
• Perform troubleshooting, debugging, analysis on system issues, analyze complex issues with QA and R&D, open and follow up on bugs

What you need

• 3–6 yrs of experience
• Linux
• Windows
• Ticketing tools
• Troubleshooting
• Telecom
• SQL
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Shell scripting