Support Executive

About the role

We are seeking a proactive and customer-focused L1 Application Support Analyst to provide first-level technical support for business-critical applications. You will be responsible for responding to incidents, service requests, and performing basic

What you'll do

• Responsible for responding to incidents, service requests, and performing basic
• Troubleshooting and escalation to L2/L3 teams as needed
• Provide first-line support for application issues via ticketing systems, email, and calls
• Monitor application performance and alerts using standard monitoring tools
• Perform initial diagnostics and resolve or escalate issues as required

What you need

• 0–2 yrs of experience
• Ticketing tools
• SQL
• JIRA
• Linux
• ServiceNow
• Problem solving
• B.Sc or B.Tech or B.E. or BCA

Good to have

• ITIL
• AWS
• Azure
• Python