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Support Lead

Avya Inventrax·Visakhapatnam

Pay not stated3–6 yrsFull-time

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About the role

Support Lead at Avya Inventrax. Customer Support.

What you'll do

  • Serve as the first point of contact for WMS/OMS-related queries, via phone, email, or chat
  • Assist customers with common WMS/OMS issues such as login difficulties, navigation problems, or data entry errors
  • Provide general guidance and instructions on using the WMS/OMS software efficiently
  • Investigate and resolve basic WMS/OMS issues related to user setup, workflows, and configurations
  • Diagnose and troubleshoot hardware (e.g., barcode scanners, printers) and connectivity issues

What you need

  • 3–6 yrs of experience
  • Troubleshooting
  • C#
  • SQL Server
  • SQL
  • Hardware
  • WMS
  • Any graduate

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