Support Lead

About the role

Support Lead at HCLTech. Perform triage and debugging of server power-up, power-down, boot stability, and sensor/I/O-related issues.

What you'll do

• Perform triage and debugging of server power-up, power-down, boot stability, and sensor/I/O-related issues
• Analyze and troubleshoot system failures spanning Firmware (FW), BIOS, DF/UMC, and platform-level interactions
• Investigate hardware and platform issues affecting server stability, performance, and reliability in production environments
• Conduct root cause analysis of CPU, memory, power, thermal, and platform-related failures
• Support live-site production environments and participate in 24x7 operational support activities when required

What you need

• 4–8 yrs of experience
• Hardware
• Troubleshooting
• Root cause analysis
• B.Tech or B.E. or M.Tech

Good to have

• Azure