Support Lead

About the role

To execute continuous improvement activities, work on root cause analysis, and provide technical assistance to resolve customer issues.

What you'll do

• Troubleshoot and resolve critical and complex tickets
• Create the root cause analysis for critical issues/faults (hands on working)
• Implement any necessary preventive measures to reduce future defects
• Provide technical assistance to the team members in resolving customer issues
• Execute continuous improvement activities and to improve the team’s performance

What you need

• Root cause analysis
• Any graduate