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Support Ops Specialist, Support Operations (Level 3)

Amazon·Hyderabad

Pay not stated1–4 yrsFull-time
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About the role

Mission - To mitigate business risk while driving an excellent customer experience

What you'll do

  • Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests
  • Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only, no phones)
  • Achieving weekly productivity and quality targets
  • Consistently improving Seller experience

What you need

  • 1–4 yrs of experience
  • Customer service
  • MS Office
  • Cash flow
  • Diploma

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