Support Specialist • Managed Services - (x)OC

About the role

The Managed Service Support Specialist’s strives daily to deliver exceptional customer experience and plays an important role in our company’s success. We are looking for team members with dedication, persistence, effective utilization of provided resources and the ability to deliver superior customer service.

What you'll do

• Provide Tier 2 Level IT Support relating to technical issues involving Microsoft's core business applications and operating systems
• Troubleshoot and resolve incoming technical issues via phone or through our ticket system Research internal and external resources for the best solution
• Advise clients as to pertinent concerns discovered in the process of serving them
• Build and foster client relationships to earn their trust
• Record time spent on all tasks, including troubleshooting steps, research

What you need

• 2–5 yrs of experience
• Customer service
• Windows Server
• Active Directory
• Problem solving
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Firewalls