Support Specialist

NielsenIQ·Chennai

Pay not stated3–5 yrsFull-time

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About the role

We are looking for an experienced and customer-focused Support Specialist - Helpdesk to join our Global IT Service Desk team. The ideal candidate will have 5+ years of experience in IT Service Desk / Technical Support, with strong expertise in troubleshooting end-user technology issues and supporting users in a global enterprise environment.

What you'll do

Technical Support & Incident Management
Provide Level 1 / advanced Service Desk support to users across multiple countries and regions
Handle technical support through inbound and outbound calls, tickets, email, chat, and other supported channels
Diagnose and troubleshoot hardware, software, operating system, network, VPN, authentication, and application access issues
Perform accurate incident diagnosis, troubleshooting, resolution, documentation, categorization, prioritization, and escalation