Support Specialist, R1

About the role

As a member of the Airbnb Customer Support team, you'll play a vital role as a Resolution Specialist within the volume tiers. Resolution Specialists serve as our initial point of contact, addressing community inquiries and concerns. A team that’s there for them in times of urgent need Provide courteous and efficient service to the worldwide Airbnb community

What you'll do

• Play a vital role as a Resolution Specialist within the volume tiers
• Support that’s built around them
• Respond professionally to inbound and outbound phone calls, emails, messages, including any urgent situations
• Identify and escalate issues appropriately
• Investigate from the existing knowledge resources to provide resolution

What you need

• 2–5 yrs of experience
• Customer service
• Voice process
• Email support
• Any graduate