Support Supervisor

About the role

Daily operational support, maintenance and troubleshooting of Avaya servers and products including CMS. Owner of all Global Interactive Voice Response Systems. Maintain relationships with third party vendors. Management of all toll free and local phone numbers utilized both internally and externally.

What you'll do

• Maintain relationships with third party vendors
• Evaluate hardware, software, and communications products and provide recommendations to the Technical Infrastructure team
• Identify and recommend changes needed in the infrastructure to optimize Guest-tek’s technological goals
• Implement technology and infrastructure changes
• Manage issue identification and resolution in a timely and efficient manner

What you need

• Troubleshooting
• Hardware
• Networking
• TCP/IP
• Firewalls
• Any graduate